Inovasi Mobile Jkn Memberikan Kemudahan Pelayanan Kesehatan (Konstruksi Makna Aplikasi Mobile JKN dalam Memberikan Kemudahan Pelayanan Kesehatan bagi pengguna BPJS)
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Published:
Aug 31, 2023
Keywords:
Mobile JKN, BPJS Health, and Health Services
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Abstract
The development of information and telecommunications technology is increasingly rapid, including the use of smartphone devices and mobile communications technology which some people now have. Seeing that more and more people are using these devices, BPJS Health is not left behind. In order to improve services for National Health Insurance-Healthy Indonesia Card (JKN-KIS) participants, BPJS launched the Mobile JKN application. The JKN Mobile Application is a form of digital transformation of the BPJS Health business model, which was originally in the form of administrative activities carried out at Branch Offices or Health Facilities, transformed into an Application that can be used by participants anywhere at any time without time limits. The method used is the construction of meaning from phenomenological studies. The aim is to find out the meaning of people using the JKN application in providing easy health services. According to him, the application that was launched very helpful and speeds up the JKN-KIS service process for the community. The JKN-KIS Mobile Application is practical and easy to use, with information and service features that can be utilized by participants. Like KIS Digital, it is very helpful if participants need services at health facilities, the Mobile JKN features are very interesting, such as changing data, paying bills, knowing the location of the nearest BPJS office, submitting complaints, information about JKN and most importantly, disease screening. This screening can see the disease we are experiencing. The public feels very helped by the presence of the JKN mobile application even though there are still many notes that need to be improved.
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References
Aprilia, S., Wijaya, A., & Suryadi, S. (2014). Efektivitas Website Sebagai Media E-Government dalam Meningkatkan Pelayanan Elektronik Pemerintah Daerah (Studi Pada Website Pemerintah Daerah Kabupaten Jombang). Wacana, Jurnal Sosial Dan Humaniora. https://doi.org/10.21776/ub.wacana.2014.017.03.3 Pembangunan.
Azawar, 1999, Sistem dan Prosedur Pemanfaatan Pelayanan Kesehatan Masyarakat, Jakarta.
Bass, B. &Riggio, R.E., 2006. “Transformational Leadership, Lawrence Erlbaum Associates”, Mahwah, NJ.
BPJS Ketenagakerjaan. (2016). BPJS Ketenagakerjaan. Bpjs Ketenagakerjaan.
Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service Oleh : Erick S. Holle. Sasi.
Mahsyar, A. (2011). Masalah Pelayanan Publik di Indonesia Dalam Perspektif Administrasi Publik. Otoritas : Jurnal Ilmu Pemerintahan. https://doi.org/10.26618/ojip.v1i2.22
Muradi, & Rusli, Z. (2013). Akuntabilitas Pelayanan Publik. Jurnal Administrasi
Pertiwi, A. (2017). Analisis Perbedaan Kualitas Pelayanan Pada Pasien BPJS Dan Pasien Umum Terhadap Kepuasan Pasien Di Rawat Jalan RSUD Kota Surakarta. Jurnal Manajemen Dayasaing. https://doi.org/10.23917/dayasaing.v18i2.4508
Ratminto dan Winarsih A. S, 2005. Manajemen Pelayanan Pengembangan Model 216
Rolos, Windy; Ardiansa Tucunan, dan Benedictus Lampus, 2014, Implementasi Program Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Di Kabupaten Minahasa Tenggara, Naskah Publikasi, Fakultas Kesehatan
Tjiptono, Fandy, 2007, Strategi Pemasaran, Yogyakarta, Penerbit Andi.
Thahir, M. Telaa Surat Lukman Menurut Quraish Shihab: Memahami Konsep Pendidikan Karakter dalam Islam. Al-Fikra: Jurnal Ilmiah Keislaman, 22(2), 199-222.
Vebrianto, R., Hermita, N., Irawan, D., Mujtahid, I. M., & Thahir, M. (2024). Teachers' experiences in sekolah penggerak program: a retrospective case study. Journal of Education and Learning (EduLearn), 18(1), 79-88.
Iskandar, E., Rahmadan, A. A., Andini, C. P., & Thahir, M. (2023). Strengthening the knowledge of PAUD teachers about character education through living values education in Bengkalis Regency. Dinamisia: Jurnal Pengabdian Kepada Masyarakat, 7(6), 1779-1793.
Thahir, M., Hitami, M., & Zaitun, Z. (2023). Shaping Resilient Futures: The Effect of PAI-Based Anti-Drug Learning Devices in Riau Province's Junior High Schools. AL-ISHLAH: Jurnal Pendidikan, 15(4), 4736-4746.
Article Sidebar
Main Article Content
Abstract
The development of information and telecommunications technology is increasingly rapid, including the use of smartphone devices and mobile communications technology which some people now have. Seeing that more and more people are using these devices, BPJS Health is not left behind. In order to improve services for National Health Insurance-Healthy Indonesia Card (JKN-KIS) participants, BPJS launched the Mobile JKN application. The JKN Mobile Application is a form of digital transformation of the BPJS Health business model, which was originally in the form of administrative activities carried out at Branch Offices or Health Facilities, transformed into an Application that can be used by participants anywhere at any time without time limits. The method used is the construction of meaning from phenomenological studies. The aim is to find out the meaning of people using the JKN application in providing easy health services. According to him, the application that was launched very helpful and speeds up the JKN-KIS service process for the community. The JKN-KIS Mobile Application is practical and easy to use, with information and service features that can be utilized by participants. Like KIS Digital, it is very helpful if participants need services at health facilities, the Mobile JKN features are very interesting, such as changing data, paying bills, knowing the location of the nearest BPJS office, submitting complaints, information about JKN and most importantly, disease screening. This screening can see the disease we are experiencing. The public feels very helped by the presence of the JKN mobile application even though there are still many notes that need to be improved.
Article Details
References
Aprilia, S., Wijaya, A., & Suryadi, S. (2014). Efektivitas Website Sebagai Media E-Government dalam Meningkatkan Pelayanan Elektronik Pemerintah Daerah (Studi Pada Website Pemerintah Daerah Kabupaten Jombang). Wacana, Jurnal Sosial Dan Humaniora. https://doi.org/10.21776/ub.wacana.2014.017.03.3 Pembangunan.
Azawar, 1999, Sistem dan Prosedur Pemanfaatan Pelayanan Kesehatan Masyarakat, Jakarta.
Bass, B. &Riggio, R.E., 2006. “Transformational Leadership, Lawrence Erlbaum Associates”, Mahwah, NJ.
BPJS Ketenagakerjaan. (2016). BPJS Ketenagakerjaan. Bpjs Ketenagakerjaan.
Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service Oleh : Erick S. Holle. Sasi.
Mahsyar, A. (2011). Masalah Pelayanan Publik di Indonesia Dalam Perspektif Administrasi Publik. Otoritas : Jurnal Ilmu Pemerintahan. https://doi.org/10.26618/ojip.v1i2.22
Muradi, & Rusli, Z. (2013). Akuntabilitas Pelayanan Publik. Jurnal Administrasi
Pertiwi, A. (2017). Analisis Perbedaan Kualitas Pelayanan Pada Pasien BPJS Dan Pasien Umum Terhadap Kepuasan Pasien Di Rawat Jalan RSUD Kota Surakarta. Jurnal Manajemen Dayasaing. https://doi.org/10.23917/dayasaing.v18i2.4508
Ratminto dan Winarsih A. S, 2005. Manajemen Pelayanan Pengembangan Model 216
Rolos, Windy; Ardiansa Tucunan, dan Benedictus Lampus, 2014, Implementasi Program Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Di Kabupaten Minahasa Tenggara, Naskah Publikasi, Fakultas Kesehatan
Tjiptono, Fandy, 2007, Strategi Pemasaran, Yogyakarta, Penerbit Andi.
Thahir, M. Telaa Surat Lukman Menurut Quraish Shihab: Memahami Konsep Pendidikan Karakter dalam Islam. Al-Fikra: Jurnal Ilmiah Keislaman, 22(2), 199-222.
Vebrianto, R., Hermita, N., Irawan, D., Mujtahid, I. M., & Thahir, M. (2024). Teachers' experiences in sekolah penggerak program: a retrospective case study. Journal of Education and Learning (EduLearn), 18(1), 79-88.
Iskandar, E., Rahmadan, A. A., Andini, C. P., & Thahir, M. (2023). Strengthening the knowledge of PAUD teachers about character education through living values education in Bengkalis Regency. Dinamisia: Jurnal Pengabdian Kepada Masyarakat, 7(6), 1779-1793.
Thahir, M., Hitami, M., & Zaitun, Z. (2023). Shaping Resilient Futures: The Effect of PAI-Based Anti-Drug Learning Devices in Riau Province's Junior High Schools. AL-ISHLAH: Jurnal Pendidikan, 15(4), 4736-4746.