Bedelau: Journal of Education and Learning

Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat di Kelurahan Air Dingin Kecamatan Bukitraya Pekanbaru

Mukson Mukson — 2021-06-30

The purpose of this study was to determine the effect of service quality on community satisfaction in the Air Cold sub-district, Bukit Raya Pekanbaru. The sample in this study was Air Cold sub-district, Bukit Raya Pekanbaru, which amounted to 100 people. The data analysis used is validity test, reliability test, normality test, heteroscedasticity test, simple linear regression, coefficient of determination test and T test. The influence of service quality on community satisfaction in the Air Cold sub-district, Bukit Raya Pekanbaru district has a significant effect with the coefficient of determination R2 of 0.803. This means that the variable of community satisfaction (Y) is influenced by the service quality variable (X) of 80.3%, while the remaining 19.7% is explained by other factors not examined by the author. The service quality variable (X) has a positive influence on community satisfaction (Y) with a regression coefficient of 0.244 indicating that if the service quality increases by 1 unit, the employee productivity variable will increase by 0.244, which means that the higher the service quality, the higher the community satisfaction. The results of the hypothesis test show the value of tcount > ttable (2,972 > 1,984) with sig 0.000 < sig 0.05, which means Ho is rejected and Ha is accepted. So it can be concluded that the quality of service has a significant effect on community satisfaction in the Air Cold sub-district, Bukit Raya Pekanbaru.

Analisis Faktor-Faktor yang Mempengaruhi Motivasi Kerja Karyawan Pada PT. Bank Syariah Mandiri Cabang Harapan Raya Pekanbaru

Hendra Saragih — 2021-06-30

The purpose of this study was to determine the influence of service quality delivery of goods on The purpose of this study was to determine the factors that affect employee motivation at PT. Bank Syariah Mandiri Branch of Harapan Raya Pekanbaru. The sample in this study were employees at PT. Bank Syariah Mandiri Branch Harapan Raya Pekanbaru, amounting to 34 people. While the variables examined in this study are internal factors, external factors and work motivation. Data analysis used multiple linear regression method using validity, reliability, normality test, heteroscedasticity test, multicollinearity test, durbine Watson test, F test, R2 test and t test. The test is conducted to determine the relationship between the independent variable and the dependent variable. Based on the results of the research that internal factors and external factors simultaneously affect employee work motivation with a correlation value of R = 0.698 which indicates a close relationship between internal factors and external factors with employee work motivation at PT. Bank Syariah Mandiri Branch of Harapan Raya Pekanbaru. Meanwhile, R square was obtained 0.454, which means that internal factors and external factors contributed 45.4% to the work motivation of employees at PT. Bank Syariah Mandiri Harapan Raya Pekanbaru Branch. Partially, it is obtained that the internal factor variable has a positive and significant effect on employee motivation at PT. Bank Syariah Mandiri Harapan Raya Pekanbaru Branch with a significant 0.001 less than alpha 0.05. The results of the F test show that F counts 14.697> F table 3.30, which means that simultaneously it shows that internal factors and external factors on employee work motivation at PT. Bank Syariah Mandiri Branch of Harapan Raya Pekanbaru. The multiple linear regression equation is as follows: Y = 4.409 + 0.987X1 + 0.460X2.

Pengaruh Beban Kerja terhadap Produktivitas Kerja Karyawan Pada PT. Bank BTPN Syariah Cabang Bangkinang

Deffian Zaman — 2021-06-30

Bank Tabungan Pensiunan Nasional Syariah is a financial institution that is specifically focused on serving the poor or underprivileged people. The problem in this research is that the realization of the performance of PT. Bank BTPN Syariah Bangkinang Branch in 2015-2019 is still below the target that has been compiled in the company's Annual Budget Work Plan (RKAT). In 2015 the target was only achieved 75% of the business plan set by the company, then in 2016 the realization was achieved 66.67%, in 2017 there was a very good performance synergy, this can be seen from the realization of the achievement of performance reaching 100.41% of the target. determined by the company, in 2018 the realization of the achievement decreased to 83.33%, The purpose of this study was to determine the workload on the work productivity of employees at PT. Bank BTPN Syariah Bangkinang Branch. This research was conducted using quantitative descriptive research methods. Data were obtained through direct interviews and questionnaires to respondents, and then the data were analyzed and processed using quantitative descriptive methods. Based on the results of data analysis from observation and distribution of questionnaires to respondents, the authors conclude that the value of tcount (2.351)> t table (2.008), then H0 is rejected, H1 is accepted. It can be concluded that there is a positive and significant influence between workload programs on employee work productivity at PT. Bank BTPN Syariah, Bangkinang Branch. Based on testing the coefficient of determination. R of 0.400 means that the influence of workload variables on employee work productivity variables is 40.0%. This means that the relationship is close.

Keywords: Workload, Work Productivity

Pengaruh Kualitas Pelayanan terhadap Keputusan Konsumen Berbelanja di Indomaret Sudirman 32 Pekanbaru

Zulfitri Zulfitri — 2021-06-30

This study is aimed at recognizing the impact the quality of servise has on The purcase of costumer indomaret sudirman 32 pekanbaru. Data analysis techniques using simple linear regression methods with quantitative approach. Research shows that the quality of service a positive influence on the consumer decision of shopping at indomaret sudirman 32 pekanbaru. The quality of service has a positive effect on decisions the purchase of consumer shoppers at the inomaret sudirman 32 pekanbaru.the value of this servise value is 5,190 > ttabel 1,991. Respondents give a value of 3,75 on the quality of service givenby indomaret sudirman 32 pekanbaru with the highest as 3,91 and the lowest we have an average of 3,60. Decision purchases made by the government consumers depend heavily on the quality of servise at the rate of attaiment the highest respondents at 4,60 and the lowest kritenia were gained by 3.92.

Pengaruh Kepuasan Kerja terhadap Disiplin Kerja Pegawai Kantor Camat Pangkalan Kerinci Kabupaten Pelalawan

Hairudin Hairudin — 2021-06-30

The purpose of this study was to determine the effect of job satisfaction on work discipline of the kerinci sub district head office in pelalawan district. The sample in this study were employees at Kerinci Sub District Head Office In Pelalawan District totaling 32 people. While the variables examined in this study is the job satisfaction and work discipline. Analysis of data using simple linear regression method using validity, reliability, R2 and t test. The tests are conducted to determine the relationship between the independent variables (independent variables) and dependent variable (dependent variable). Based on the results obtained that the job satisfaction simultaneously affect the work discipline of employees with a value of correlation R = 0.728 which shows the close relationship between the job satisfaction and work discipline at Kerinci Sub District Head Office In Pelalawan District. While the R-square at 0.530 which can mean job satisfaction has a contribution of 53% contribution to work discipline at Kerinci Sub District Head Office In Pelalawan District. Partially obtained job satisfaction positive and significant effect on the work discipline at Kerinci Sub District Head Office In Pelalawan District with signifivantly 0,000 smaller than alpha 0,05. With simple linear regression equation in this study : Y = 7.694 + 0.634X.

Pengaruh Kualitas Layanan Akademik terhadap Kepuasan Mahasiswa di Lembaga Pendidikan Smart Fast Global Education Pekanbaru

Dessy Andriani — 2021-06-30

The purpose of this study was to determine the influence of service quality delivery of goods on customer satisfaction in PT. Inti Duta Logistik Pekanbaru. The sample in this study were customer in PT. Inti Duta Logistik Pekanbaru totaling 90 people. While the variables examined in this study is the service quality and customer satisfaction. Analysis of data using simple linear regression method using validity, reliability, R2 and t test. The tests are conducted to determine the relationship between the independent variables (independent variables) and dependent variable (dependent variable). Based on the results obtained that the service quality simultaneously affect the customer satisfaction with a value of correlation R = 0.521 which shows the close relationship between the service quality and customer satisfaction in PT. Inti Duta Logistik Pekanbaru. While the R-square at 0.403 which can mean service quality has a contribution of 40.3% contribution to customer satisfaction in PT. Inti Duta Logistik Pekanbaru. Partially obtained service quality positive and significant effect on customer satisfaction in PT. Inti Duta Logistik Pekanbaru with signifivantly 0.002 smaller than alpha 0.05. With simple linear regression equation in this study : Y = 6.489 + 0.113X.